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Skills for Difficult Conversations in the Workplace

  • NMC University Center Room 209 2200 Dendrinos Drive Traverse City, MI, 49684 United States (map)

NOTE: This is a 2-part series taking place from 1:00 - 3:00 PM on April 10 & 17.

No matter what your position is in your organization, you may need to navigate through some difficult conversations. Whether we’re dealing with an underperforming employee, a supervisor that we disagree with, a difficult board member or a peer who seems to undermine us, we could all use practice and tools for structuring what we have to say to be effective.

In this series of two workshops, will provide you with tools and practice in:

  • Identifying what is most important for you to say

  • Bringing forward differences in a productive way

  • Structuring your conversation so you don’t get lost

  • Managing strong emotions and triggers

  • Listening and reflecting rather than defending and escalating

  • Staying balanced regardless of the other person’s response

About the Instructor:

Lucille Chrisman is a Certified Executive Coach with over 30 years experience working with leaders, management teams, and organizations, helping them gain clarity, focus and action in reaching personal and professional goals.

As Vice President of Public Affairs and Executive Director of Development, at Saginaw Valley State University, along with Associate Director of Philanthropy for The Nature Conservancy, Lucille has a deep understanding of challenges of nonprofit leaders. In addition to her nonprofit leadership, she also experience as a for-profit leader, conducting customized corporate trainer programs within the US through the American Management Association. Lucille has been a full time professor at CMU and SVSU, teaching Effective Communications, Business Communications, Small Group Communication and Organizational Leadership.

Lucille is a certified coach from The Coaches Training Institute and is a member of the International Coaching Federation.