An excel spreadsheet created by consultant Chris Ameen that serves as an example and a template for analyzing the results of your customer satisfaction survey. It has some good examples of survey questions to include.
“Our whole region is benefiting mightily from the expertise of. . . . [NorthSky], in part thanks to the SBTDC free business counseling program, and our Foundation considers itself a good example of the very impressive impact that NorthSky is making in our communities. . . . .
As a non-profit in a very competitive market of a finite number of donors, we have imperatives to become more accountable and transparent while developing a mature set of governing principles to assure our future sustainability.” fatherfredfoundation.org
– Martie Manty, Executive Director, The Father Fred Foundation
